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After Sales & Warranty

At Bilston Motors LTD, we offer a choice of 3, 6, and 12‑month warranty packages, designed to suit different budgets and levels of cover (prices and terms may vary by vehicle). Our warranties are provided in partnership with a leading national provider access to a nationwide approved repairer network, and 24/7 assistance.

Plan Term Options From Price Components Covered
Protect Lite 3 months Free or £99 Engine, Gearbox and Hybrid Battery
6 months £199
12 months £299

For full details of each level of warranty, contact us for a copy of our warranty booklet.

Extended Warranty

Every car we sell is covered by a free three-month warranty if it’s no longer covered by the manufacturer’s original warranty. For extra peace of mind, we’ve also created the Bilston Motors Extended Warranty – an optional extra that’s designed to cover you and your car against mechanical and electrical problems, breakdowns, failed MOTs and more.

Whether you choose an electric (EV), petrol or diesel car, we've got you covered. You can purchase different plans of Bilston Motors Extended Warranty, which will start the day after your car’s three-month Bilston Motors Warranty or the manufacturer’s warranty expires. You can also buy the Bilston Extended Warranty for Commercial Vehicles.

⚙️ What’s Covered:
  • All major Mechanical and Electrical parts (VAT included; labour charges apply and are shared transparently).
  • Consequential damage is not covered (e.g. secondary damage caused by a failed part).
  • 24-hour breakdown assistance with priority support.
  • Up to 7 days courtesy car hire at discounted rates (subject to availability).

Warranty claims can be made immediately after collection, and breakdown cover starts instantly.

Note: Wear and tear is excluded from the warranty cover.

What's Not Covered?

Finding a warranty to cover every eventuality can be costly. Some important exclusions include accident damage, batteries, bodywork, serviceable/ancillary items, and driver abuse or negligence.

Any Questions?

Frequently Asked Questions

The breakdown cover includes: roadside recovery (including running out of fuel). The customer has to pay for the fuel charges used to refill the breakdown fuel tank car. Your car will be repaired at the earliest. The labour charges will be applicable for repairing the breakdown. In case the breakdown occurs because of the driver’s negligence and not doing the maintenance and repair work in a timely all costs will be borne by the customer, including the cost of spares, labour charges, VAT, etc.

All you need to do is keep your car serviced in line with the manufacturer’s guidelines, and you must report the fault no later than 2 days after it was discovered. MOT insurance claims must be made within 7 days of the MOT failure.

If your vehicle has NO service history or the service history is incomplete, the car must be serviced by a VAT-registered garage within 12 months or 12,000 miles (whichever is sooner) from the date you bought the car.

It must then be serviced in line with the manufacturer’s specifications, or every 12 months or 12,000 miles (whichever is sooner).

A Bilston Motors Extended Warranty is a great way to avoid expensive repairs on your car. A two-year warranty from Bilston Motors costs from £649 for a passenger car, which, considering a modern gearbox repair can cost anywhere from £1,500 to £6,000, means it could save you a bundle down the line. The average cost of a repair to a starter motor currently ranges from £240 to £1,570, while an alternator could set you back £1,500.

If you’ve just bought a great nearly new/used vehicle, you’ll be itching to get on the road. However, you need to make sure you’re insured before you and your wheels set off together for the first time.

You can take the time to arrange your full annual cover then and there, but this can be a hassle as it is time-consuming and involves finances. If you just want to get out on the open road, you might find it’s quicker and easier to take advantage of Bilston Motors' Temporary Insurance Cover.

If you buy a vehicle from us, you’ll be given the option to add temporary insurance cover. We will give you a competitive quote. You can obtain your bespoke quote prior to your appointment. The cover is for a limited time period - drive-away insurance coverage. That means you can drive home straight away in your nearly new/used vehicle and arrange your annual insurance policy from the comfort of your home at a time that suits you. As mentioned above, the said cover is for a limited time and will expire automatically. In case of non-compliance, the customer has to deal with the fines and legal complications on their own, and Bilston Motors will not be responsible for any such act.

We get the Temporary Insurance Cover from our trusted and time-tested providers, which is often more affordable than the temporary.

After your temporary insurance coverage ends, you’ll need to arrange a full annual insurance policy for your Bilston Motors car. That’s why we’ve teamed up with Confused.com to help our valued customers save money on their vehicle insurance.

Get approved for car finance with Bilston Motors, even if you have bad credit!

We work closely with the trusted lenders that specialise in bad-credit finance, so our expert team can find a finance package that works for you. Drivers with bad credit history might need to pay a slightly higher interest rate, or put down a larger deposit to make your monthly payments affordable.

The Customer shall pay a non refundable deposit of:
  • Up to £500 for lower-value cars (for example, under £5,000), where a flat small deposit might not bite enough.
  • A maximum deposit of £1,500 for high-value cars.

The non-refundable deposit is to reserve the Vehicle. Upon receipt of the deposit, we will withdraw the Vehicle from the sale and may commence administrative, preparatory and, where applicable, third party arrangements in anticipation of completion of the transaction.

If the Customer fails to proceed with the purchase for any reason other than (i) a material breach of contract by Bilston Motors, or (ii) our inability to supply the Vehicle in substantially the form and specification set out in the order form, Bilston Motors shall be entitled to retain the deposit as a genuine pre estimate of loss, including loss of sales opportunity, remarketing impact and associated administrative costs. This clause is without prejudice to the Customer’s statutory rights under applicable consumer law.
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